Frequent questions

What currency are the prices I see on the site?

All prices are in euros.

I just placed an order, when will it be shipped?
We do our best to ship items as quickly as possible, usually within 24-48 hours.

I'm not in love with my order, can it be returned? What if there is a problem?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You need to return it at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please include all names and order numbers on returned packages.
Please note: If your package is on its way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You can cancel your order without penalty! You must cancel your order before it ships. If the item is already shipped, please use our easy return system for a full refund.

I entered an incorrect address, what do I do now?
If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you verify if the provided address is incorrect, please notify us via email. If the address provided is incorrect, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect shipment.

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 15 to 25 business days.

I have a question that was not answered, can you help me?

Absolutely! We are here to help you! Send us an email and we will be happy to help you in any way we can.
We receive a large number of emails. If you want a quick response, please attach your order number and address the issue clearly.

Thank you.